Support Policy Page
Support Policy
At Faduindia.in, we are committed to providing a seamless and satisfying shopping experience. This Support Policy outlines how we offer help before, during, and after your purchase, and what you can expect when contacting our customer support team.
1. Support Hours
Our customer support team is available to assist you during the following hours:
? Monday to Saturday: 9:00 AM – 6:00 PM (Your Local Time)
? Sunday & Public Holidays: Closed
Any messages received outside of these hours will be responded to on the next working day.
2. How to Contact Us
You can reach our support team through the following channels:
? Email: info@faduindia.com
? Phone/WhatsApp: +919867530247
? Contact Form: Available on our Contact Us page
We aim to respond to all queries within 24–48 hours during business days.
3. Types of Support We Offer
We are here to assist you with:
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Product inquiries (sizing, color, availability)
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Order tracking and status updates
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Payment and checkout assistance
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Delivery and shipping issues
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Return, exchange, or refund guidance
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General questions and feedback
4. Order Issues
If you receive a damaged or incorrect item, please notify us within 3 days of receiving your order. Provide clear photos and your order number for faster resolution. For more details, see our Return & Exchange Policy.
5. Response Time
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Email Support: Within 24–48 hours (excluding holidays)
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Phone/WhatsApp Support: During support hours only
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High-priority issues (e.g. damaged or missing items) are handled with urgency.
6. Customer Responsibilities
To help us serve you better, we ask that you:
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Provide accurate order and contact information.
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Include your order number when reaching out.
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Be respectful and patient with our support team—we’re here to help!
7. Feedback
We welcome your suggestions and feedback. If you have any compliments, complaints, or ideas to improve our services.
8. Policy Updates
We may update this Support Policy from time to time. Any changes will be posted on this page and become effective immediately.
Contact Information
Sokhi Events Dresses – Customer Support Team
? Email: info@faduindia.in
? Phone/WhatsApp: +919867530247
? Address: OFFICE NO. 3206, 32 FLOOR, PLAN S BUSINESS PARK, Nerul, Navi Mumbai, Darave, Thane, Thane, Maharashtra, India, 400706
Elegant Event Dresses for Every Special Occasion
Paysave brings you handpicked, elegant outfits perfect for weddings, parties, proms, and formal evenings. We offer worldwide shipping, easy returns, and excellent customer service. Follow us on social media for style inspiration and new arrivals.
At Indian Hand Print, we believe fashion should make you feel confident, elegant, and unforgettable. Our collection is designed for women who want to make a statement at every special occasion—whether it’s a wedding, gala, or prom night. We focus on quality fabrics, flattering fits, and timeless styles that suit every personality. With a passion for style and service, we’re here to help you find your perfect dress.
